Refund policy
At Click Basket, customer satisfaction is important to us. Please read our Return & Refund Policy carefully to understand your rights and our procedures.
1. Eligibility for Returns
We accept returns only under the following conditions:
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The product is damaged, defective, or incorrect
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The issue is reported within 24 hours of delivery
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The product is unused and in its original packaging
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Items damaged due to customer misuse
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Products with missing or damaged original packaging
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Perishable goods (if applicable)
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Items reported after 24 hours of delivery
3. Return Process
To request a return:
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Contact us within 24 hours of delivery
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Share your order number, product details, and photos (if damaged)
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Our team will review and confirm the return request
Once approved, we will arrange a pickup or guide you on the next steps.
4. Refund Policy
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Refunds are processed only after the returned item is inspected and approved.
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Approved refunds will be issued:
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As a replacement, or
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As a refund via the original payment method (where applicable)
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Refund processing time: 7–10 business days
5. Cash on Delivery (COD) Orders
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For COD orders, refunds (if approved) will be provided as:
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Store credit, or
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Bank transfer (subject to customer providing correct details)
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6. Shipping Charges
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Shipping charges are non-refundable, unless the return is due to our error (wrong or damaged item).
7. Cancellation Policy
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Orders can be canceled before dispatch by contacting us.
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Once an order has been shipped, cancellation is not allowed.
8. Incorrect Address or Unsuccessful Delivery
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Click Basket is not responsible for failed deliveries due to incorrect address or contact details.
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Such orders may not be eligible for refund.
9. Contact Us
For return or refund requests, contact us at:
📧 Email: clickbasketonline@gmail.com
📞 Phone: +971 589 665 177
📍 Address: Al Almas Street, Al Ain AZ, United Arab Emirates